Privacy Policy

On Par is Egypt’s first purpose-built golf platform, developed and operated by On Par Technology Venture, a company registered in Egypt with offices at Al Amal Axis, Pioneer Plaza, New Capital, Egypt. The On Par application connects golfers, golf club members, and golf course operators through a unified digital platform offering tee time booking, AI-assisted caddying, tournament management, live scoring, handicap tracking, and player profile management.

This Privacy Policy applies exclusively to personal data collected through the On Par mobile application, available on iOS and Android devices. It does not apply to any third-party websites, services, or applications that may be linked from within the app, or to golf club operators who access the platform through separate operator agreements.

On Par acts as the data controller responsible for your personal information. Where users access the application from outside Egypt, we apply the higher standard between Egyptian law and the applicable law of that jurisdiction.

On Par / We / Us / Our

On Par Technology Venture, the data controller responsible for your personal data, operating the On Par iOS and Android golf platform.

Application

The On Par mobile application, available on iOS and Android, including all features, modules, and updates.

You / User

Any individual who downloads, installs, accesses, or uses the On Par application, whether as a registered account holder or guest.

Account

A registered On Par user profile, created upon sign-up, which provides access to personalised features including booking, scoring, and the AI Caddie.

Golf Club Operator

A golf course or club that has entered into a separate operator agreement with On Par to list its facilities, manage bookings, and access aggregate platform analytics. Golf club operators do not access individual user personal data.

Personal Data

Any information relating to an identified or identifiable natural person, including name, email address, phone number, location data, device identifiers, golf performance data, and payment identifiers.

Golf Performance Data

Data generated through your use of the application’s golf features, including scores, handicap index, round history, AI Caddie interactions, tournament results, and player statistics.

Usage Data

Data collected automatically when you use the application, including device type, operating system, IP address, session duration, feature interactions, and diagnostic data.

Service Providers

Third-party companies that process data on our behalf to deliver specific technical functions. Currently: Amazon Web Services (cloud infrastructure), Paymob (payment processing), and Apple Push Notification Service — APNs (push notifications).

AI Caddie

On Par’s in-app feature that analyses your own club distances, tracked shots, and course layout — entirely on your device — to recommend a club and a strategy for the shot in front of you. It does not send your round to any third party, and it does not use a third-party language model.

We collect personal data only where it is necessary to provide the On Par application’s features and services.

3.1 Data You Provide Directly

Account Registration

• Full name
• Email address
• Phone number
• Password (stored in hashed, non-reversible form — we never store your password in plain text)
• Profile photograph (optional)
• Date of birth (optional)
• Gender (optional)

Golf Profile Information

• Home golf club (optional)
• Self-declared handicap index at registration (subsequently calculated by the application)
• Playing preferences and skill level

Booking and Transaction Information

• Tee time selections (course, date, time, number of players)
• Tournament registration details (event, format, category)
• Payment method details — we do not store card numbers. All payment data is processed and tokenised by Paymob. We receive only a transaction reference and status confirmation.

Communications and Support

• Messages sent to our support team via email or in-app contact
• Feedback and ratings submitted through the application

3.2 Data Generated Through Your Use of the Application

Golf Performance Data

• Round scores and scorecards (hole-by-hole)
• Handicap index (calculated by the application based on submitted rounds)
• Tournament participation history, results, and rankings
• AI Caddie round summaries — the post-round breakdown of where your strokes went (recommendations made during play are computed on your device and are not collected)
• Player achievements and badges earned
• Partner match history
• Leaderboard position history

Device and Technical Data

• Device type and model
• Operating system version (iOS or Android)
• Device identifier (used for push notification delivery via APNs)
• IP address
• App version
• Session timestamps and duration
• Crash and error logs

Location Data

We collect location data only with your explicit prior permission, and only where it is required to provide specific features including course navigation, nearest course discovery, and AI Caddie distance and club recommendations. You may withdraw location permission at any time through your device settings.

Camera and Photo Library

We request access to your camera and photo library only where you choose to upload a profile photograph or share course imagery. We do not access your camera or photo library without an active user-initiated action.

3.3 Data We Do Not Collect

• We do not collect or store full payment card numbers, CVV codes, or bank details. All payment processing is handled by Paymob.
• We do not use third-party analytics tools at this time. Usage data is collected directly through our own systems hosted on AWS.
• We do not purchase or obtain personal data from data brokers or third-party marketing lists.
• We do not access your contacts, microphone, or any device sensor other than camera and location when you explicitly grant permission.
• Golf club operators do not receive access to your individual personal data. They receive only aggregate, anonymised platform analytics relevant to their courses.

4.1 To Provide and Operate the On Par Application

• Creating and managing your On Par account
• Processing tee time bookings and communicating booking confirmations
• Registering you for tournaments and processing entry fees via Paymob
• Calculating and maintaining your handicap index based on submitted rounds
• Generating and displaying your player profile and career statistics
• Delivering AI Caddie recommendations personalised to your recorded club distances and the hole you are playing
• Displaying live leaderboards during tournament and practice rounds
• Matching you with compatible playing partners for team formats

4.2 To Process Payments

• Initiating booking and tournament payment requests through Paymob
• Receiving and recording transaction confirmations
• Managing refunds and disputes

4.3 To Manage Your Subscription

We use your personal data to manage your On Par subscription, which unlocks access to the AI Caddie and in-game features. Specifically:

• Verifying your subscription status to grant or restrict access to premium features
• Processing recurring subscription payments through Paymob
• Sending subscription confirmation, renewal reminders, and expiry notifications
• Managing subscription upgrades, downgrades, and cancellations
• Handling failed payment recovery and billing dispute resolution
• Maintaining a record of your subscription history for account and billing purposes

Your subscription status is tied to your account and is not shared with golf club operators, sponsors, or any third party other than Paymob for the purpose of payment processing.

4.4 To Send You Notifications

With your consent, we send push notifications via Apple Push Notification Service (APNs) for:

• Booking confirmations and reminders
• Tournament start times and result announcements
• AI Caddie session summaries
• Subscription renewal reminders and payment confirmations
• Security alerts
• App updates and new feature announcements

You may manage your push notification preferences at any time through your device settings or within the application.

4.5 To Communicate With You Directly

• Responding to support requests sent to support@on-par.co
• Sending transactional emails (booking confirmations, password resets, account security, subscription receipts)
• Sending SMS messages where you have opted in (see Section 9)

4.6 To Improve and Develop the Application

• Understanding which features are used, so improvements can be prioritised
• Diagnosing and resolving technical errors and crashes
• Improving the AI Caddie’s recommendations. The AI Caddie does not use a machine-learning model and is not trained on your data, or on anyone else’s. Its recommendations are calculated from your own recorded club distances and the course layout

4.7 To Ensure Platform Security

• Monitoring for unauthorised access, fraud, and suspicious activity
• Enforcing On Par’s Terms of Service
• Preserving the integrity of tournament results

4.8 Marketing Communications

We send marketing communications only where you have explicitly opted in. You may withdraw consent at any time by:

• Using the unsubscribe link in any marketing email
• Updating your communication preferences in the On Par app settings
• Contacting us at support@on-par.co

We do not send unsolicited marketing. We do not sell your data to third parties for marketing purposes. We do not share your data with sponsors or golf club operators for their own marketing use.

4.9 Legal and Compliance Purposes

• Complying with applicable law and regulatory obligations
• Responding to lawful requests from courts and public authorities
• Establishing, exercising, or defending legal claims

We do not sell your personal data. We do not share your personal data with third parties for their own commercial or marketing purposes. We share data only in the limited circumstances below.

5.1 Service Providers

Amazon Web Services (AWS)

Cloud infrastructure and hosting provider. All On Par application data — user accounts, golf performance data, booking records, and server logs — is stored and processed on AWS infrastructure. AWS acts as a data processor under our instruction and does not use your data for its own purposes.

Paymob

Payment processing provider. When you make a booking, tournament payment, or subscription payment through On Par, your payment is processed by Paymob. On Par does not receive or store your card details — we receive only a transaction reference, amount, and status from Paymob.

Apple Push Notification Service (APNs)

Apple’s push notification infrastructure, used to deliver notifications to your iOS or Android device. To deliver notifications, your device’s APNs token is shared with Apple. Apple does not use this token to identify you or access your content.

5.2 Golf Club Operators

Golf club operators who list their courses on On Par do not receive access to your individual personal data. They receive only aggregate, anonymised platform analytics. Your name, email, phone number, golf performance data, subscription status, and payment information are never shared with course operators.

5.3 Other Users — Public Leaderboards

If you participate in tournament rounds, your name, handicap, and scores may appear on in-app leaderboards visible to other On Par users. Your player achievements are visible to other users within the application. You may adjust your profile visibility settings within the application.

5.4 Business Transfers

If On Par Technology Venture is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

5.5 Legal Disclosure

We may disclose your personal data to law enforcement agencies, courts, regulators, or other public authorities where we are required to do so, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of On Par, our users, or the public.

Account Data

Retained for the duration of your active account, plus 24 months following account closure to handle post-termination disputes or legal claims.

Golf Performance Data

Retained for the duration of your account. If you delete your account, your Golf Performance Data is deleted within 30 days, except where it forms part of a completed tournament record that affects other users’ results — in which case your name is anonymised and the aggregate results are retained.

Subscription Records

Retained for 5 years from the date of the last transaction to comply with financial record-keeping obligations. This includes subscription start and end dates, payment history, and billing correspondence.

Booking and Payment Records

Retained for 5 years from the date of transaction to comply with financial record-keeping obligations.

Support Communications

Retained for 24 months from the date of resolution.

Device and Usage Data

Retained for 24 months for security monitoring and service improvement purposes.

Push Notification Tokens

Retained while your account is active and notifications are enabled. Deleted when you disable notifications or close your account.

Location Data

Not stored persistently. Used in real-time for course navigation and AI Caddie features only.

When retention periods expire, we delete or anonymise personal data. Residual copies in encrypted AWS backup systems are purged within 90 days of deletion from active systems.

We implement the following security measures

• Encryption of data in transit using TLS
• Encryption of data at rest on AWS infrastructure
• Password hashing — passwords are never stored in recoverable form
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security reviews
• AWS infrastructure security certifications

No method of data transmission over the internet or electronic storage is completely secure. While we apply commercially reasonable security measures, we cannot guarantee absolute security. In the event of a personal data breach that is likely to affect your rights or interests, we will notify you and the relevant authority as required by applicable law.

To exercise any of the following rights, contact us at support@on-par.co. We will respond within 30 days.

Right of Access

You may request a copy of the personal data we hold about you, including the categories of data, the purposes for which it is processed, and the parties with whom it is shared.

Right to Rectification

You may correct inaccurate or incomplete personal data. Most account information can be updated directly through the On Par app settings.

Right to Erasure

You may request deletion of your account and associated data at any time through the app settings or by contacting us. We will process deletion requests within 30 days, subject to retention obligations described in Section 6.

Right to Restriction of Processing

You may request that we restrict the processing of your personal data in certain circumstances, for example while you contest the accuracy of the data.

Right to Data Portability

You may request your personal data in a structured, machine-readable format such as JSON or CSV. Contact us at support@on-par.co to request a data export.

Right to Object

You may object to processing for direct marketing at any time, in which case we will stop immediately.

Right to Withdraw Consent

Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Right to Lodge a Complaint

If you believe we have mishandled your personal data, you have the right to lodge a complaint with the relevant data protection authority in your country of residence. We encourage you to contact us first at support@on-par.co so we can try to resolve your concern directly.

What We Send

When you create an account, we may send you

• Booking confirmations and reminders
• Account security alerts and one-time passwords
• Tournament notifications and result updates
• Subscription renewal reminders and payment confirmations
• Customer support follow-ups

We do not send unsolicited SMS or email marketing without explicit prior consent.

Data Collected for SMS and Email

When you sign up, we collect and store your phone number, the date and method of your consent, and message delivery status. This data is not shared with or sold to third parties for marketing purposes.

Opting Out

• Contact us at support@on-par.co

Message and data rates may apply. Messaging frequency varies. Mobile carriers are not liable for delayed or undelivered messages.

On Par is headquartered in Egypt. Your personal data is stored on Amazon Web Services (AWS) infrastructure, which operates globally. Where international transfers occur, we ensure appropriate safeguards are in place, including data processing agreements with AWS. AWS does not use your data for its own purposes.

Paymob is a regulated Egyptian payment processor. Payment data processed by Paymob is subject to Egyptian Central Bank regulations and Paymob’s own privacy policy.

Push notification data processed through APNs is subject to Apple’s infrastructure and Privacy Policy.

On Par is a mobile application and does not use browser cookies. We collect usage and diagnostic data directly through the application to monitor performance, diagnose errors, and understand how features are used.

We do not use third-party advertising trackers, cross-app tracking technologies, or behavioural advertising profiling tools within the On Par application. Where we integrate tracking features in future releases, we will update this Privacy Policy and, where required, seek your consent in advance.

The On Par application may contain links to external websites or services. These third-party sites are not operated by On Par and are not covered by this Privacy Policy. We have no control over, and accept no responsibility for, the content, privacy practices, or data handling of third-party sites.

When this Privacy Policy changes, we will

• Update the Last Updated date at the top of this document
• Post the updated policy within the On Par application
• Notify you via email or in-app notification at least 14 days before material changes take effect

Continued use of the On Par application after the effective date of a revised Privacy Policy constitutes your acceptance of the changes.